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EMB1428Q: CS falling edge when bg_good is low

Part Number: EMB1428Q

Hello

We are using a design with two EMB1428 and two EMB1499.

Some of our boards, previously working, suddenly exhibit the fault condition "CS falling edge when bg_good is low" at which point the board no longer can charge cells. Only replacing the EMB1428s fixes the problem.

Is it possible for fault "CS falling edge when bg_good is low" to indicate a broken IC? If so, are there any ideas as to what fault condition we should look for, that could cause this failure? Thank you.

Michael