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BQSTUDIO: Device Compatability Issue

Part Number: BQSTUDIO
Other Parts Discussed in Thread: BQ40Z50-R1, , EV2400

I am trying to use bqStudio to develop a battery management system using the bq40z50-R1 chip. After starting the application and selecting the desired chip I get this error message.

Unrecoverable sounds pretty bad and would like to avoid that problem if possible.