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BQ27426EVM-738: bqStudio connection issue

Part Number: BQ27426EVM-738
Other Parts Discussed in Thread: EV2400, BQSTUDIO


I am trying to connect my BQ27426EVM to bqStudio for testing but when I connected the EVM to a EV2400 and my computer I got the following error:

I'm confused as to how the software you wrote is somehow not compatible with the board you designed. Do you have any advice for how I can successfully use bqStudio with this EVM?