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BQ2083-V1P3: On Line Gas Gauge Calculator

Part Number: BQ2083-V1P3

Have submitted required files for Gauging Parameter Calculator for CEDV, but received "Error: Computation was not successful, but the specific reason was not identified. Please check that all files are prepared according to the documentation. The support personnel have been informed." Have actually been through several attempts, and have found errors in each one. First it was a csv file with text still in the file, then it was typos in the cofig.txt file. I have reviewed them again, but can no longer find any errors. Any help you could provide would be greatly appreciated.