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BQ24610EVM: New board, charging slowly, then stops after 30 minutes

Part Number: BQ24610EVM

I just got a new evaluation board. It's currently in its default configuration.

18VDC input, 1p4s battery connected, 12W load on Vsys, 1.7V power supply connected to TS.

At first, the battery will charge slowly (with and without the load).

Then, at the 30 minute mark, the battery stops charging. If the load is connected, the battery drains. Disconnect battery, load stops.

I have to disconnect/reconnect Power Supply to TS and the 18VDC to resume charging.