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BQ25895: Will the device break when battery is reverse connected?

Part Number: BQ25895

I think the answer is that it will break. 

My customer has reverse connected the battery to the device. And then they remove the battery, and then repower the device with 5V USB input. Then they will observe 2.8V @ Vbat and 4.1V @ Vsys

Does this mean that the device is broken?

What's the voltage that should be on Vbat pin when battery is unconnected?