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TPS54202: TPS54202 inverting buck-boost loop compensation

Part Number: TPS54202

Hi teams

My customer is using TPS54202 as inverting buck-boost topology to convert 12V to -12V as the audio power supply.

A  low-frequency ripple founded in output 's waveform (1Khz frequency)  and the audio output have audible noise.

Customer schematic is followed by our application note (SLAV993) and is shown below:(customer change R1 to 1.5Kohm/R2 to 56 Kohm/R3 to 3Kohm) C4 not installed. 

The abnormal output waveform contains 1Khz ripple is shown as picture 2.

I have also tested the SW waveform and found the duty cycle is not stable and it seems the loop is not stable.

The SW waveform is shown as picture 3.

I wondering to know:

  1. Why SW waveform is not stable?
  2. Why the loop seems unstable? As this device compensated internally, with the same LC filter value the loop characters should be the same.
  3. Why we need C4/C5 in this topology? What overcome it will be if we did not install C4?