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BQ4050: The device does not respond to requests when working through a PC with SMBus

Part Number: BQ4050
Other Parts Discussed in Thread: EV2400

Hello, 

I use a PC that has an appropriate API for working with SMBus. But on the oscilloscope it can be seen that passing the command to the address 0x16 from the board does not receive an ACK answer. Using the programmer EV2400 and Battery Management Studio everything works well, and the data from the device comes. What could be the problem?

Regards

Vladislav