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TPS23756: tps23756/tps2376 need to handshake with PSE many times

Part Number: TPS23756
Other Parts Discussed in Thread: TPS2376

Dear team,

Customer met an issue that no matter TPS23756 or TPS2376 that sometimes need to handshake with PSE many times that could succeed. So they want to know what may be the reason that cause handshake not succeed?

Thanks.

Best regards,

Sammi