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BQ76940EVM: BQ78350-R1 Fuel Gauge with BQ76940

Part Number: BQ76940EVM
Other Parts Discussed in Thread: BQ76940, BQ78350-R1

Hi,

I have designed a BMS by using BQ78350-R1 and BQ76940 for 14-Series Li-Ion Cell Pack. My design is almost the same as "Multicell 36-V to 48-V Battery Management System Reference Design". When i plug in the 14-series cell pack to BMS, the bq76940 IC fails and sometimes BQ78350-R1 as well.

Do you have a suggestion to solve this problem or is there anybody who has the same experience?