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TPS82140: Soldering issue

Part Number: TPS82140

Team, 

Do you know of any problems with the TPS82140 soldering?  

Second set of my customers' boards are exhibiting issues, that came down to unsoldered pads or internal connections. Pressing down on parts fixes the issue. They used the same trusted CM, no changes to the board from first batch. They like the module, but see the small peripheral pads  as a complication. Would like to see those pads overlapping the sides or a leaded device.

Is it possible they received a bad batch of modules?

Is there anything for them to examine/change on their part footprint?  

Are there issues and suggestions for soldering/placement?  

Thanks!

Viktorija