I see the same problem. I don't know what exactly causes it to happen "in the field", but we made a number of portable chargers. Most of the time they work as expected, both when charging the internal battery and providing power to plugged in devices. However under some conditions the BQ24195 chip goes into "failed" mode, as indicated by bits 4 and 5 in the REG09 Fault Register.
If a perfectly good power supply is connected, it is ignored and the battery wouldn't charge. The only way to return it to normal is to disconnect the battery and plug it back, i.e. "hard power cycle". What can be the couse of such behavior and more importantly how can the software restore the normal operation?
Thanks.