Because of the Thanksgiving holiday in the U.S., TI E2E™ design support forum responses may be delayed from November 25 through December 2. Thank you for your patience.
A related question is a question created from another question. When the related question is created, it will be automatically linked to the original question.
If you have a related question, please click the "Ask a related question" button in the top right corner. The newly created question will be automatically linked to this question.
This sounds like a counterfeit request so please contact the TI Anti-Counterfeiting Team at ti-counterfeit@list.ti.com. In your email to them, request the Customer Letter and Counterfeit Request Form and provide them with the required information below.
Completed Counterfeit Request Form
High quality pictures of the bottom & top of the device(s)
High quality pictures of the 2D bar code labels.
Copies/pictures of shipping documents, i.e. packing slip showing the origin of the devices to TI. (If this information cannot be provided we are unable to provide verification due to uncertainties regarding chain of custody of the products.)
