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BQ40Z80: SMbus communication and Schematic check

Part Number: BQ40Z80

Hi team,

Customer is using BQ40Z80 for 6S battery design.

They find the communication between their own MCU and BQ40Z80 is not good, the ACK  is received from slave after about 25ms.

And the ACK is received from slave after about several hundred of us for TI EVM. 

The result is as below.

(1) Their MCU+their BQ40Z80 board.-->Not good.

(2) Their MCU+TI BQ40Z80 EVM board.-->Good.

(3) TI EVM MCU+their BQ40Z80 board.-->Not good.

(4) TI EVM MCU+TI BQ40Z80 EVM board.-->Good.

So it seems this is caused by their Schematic design. Could you please help review it?

Only photo could be provided due to customer policy. Sorry about this.

Thanks.

Robin