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TPS2388: Port detection issue

Part Number: TPS2388

Hi Team,

Test TPS2388 with normal ethernet cable(without PoE function), the POE LED turns on when RJ45 link up and link down.

Customer suspect that TPS2388 thought the ethernet cable as a PD, so the POE LED turns on, and then it turns off, and keeping on off.

And do Sifos test for detection and classification are all passed.

1. What could makes TPS2388  thought the ethernet cable as a PD device?

2. Is there anywhere I should look into?