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BQ76PL455A: Vref Fault

Part Number: BQ76PL455A

I have tested 2 PCB's so far and both of them are working fine. While working with another PCB, I am getting wrong sensing voltages. So, I tested Vref and it is coming out to be 3.4V which is wrong. What may be the error?

P.S:  Design is correct. I presume there is some connection fault. Which points should I check where there may be a fault?