BQ79616-Q1: BQ auto eval GUI does not detect hardware

Ajinkya Pasalkar

Part Number: BQ79616-Q1
Other Parts Discussed in Thread: BQ79616, USB2ANY

I am trying to use BQ79616 eval board to develope a bms. To do so I tried using cc2642 microcontroller to send commands to it but there is no response from the bq board.
Next, I installed the GUI and followed the steps to update firmaware of USB2ANY to 3.1.1.9 but still I am not able to use the board.

Whenever I click on the connect icon in left bottom corner an error occurs saying No hardware connected. Could not connect to ti cloud agent.

USB2ANY updates just fine using the firmware updater tool but refuses to work with BQautoEval application.

Any suggestions?

over 5 years ago

0 Taylor Vogt over 5 years ago

TI__Genius 17370 points

Hi Ajinkya,

Can you please screenshot the error? If it says hardware is not connected, either the USB2ANY is not plugged in, not flashed correctly, or is having some other issue. Can you please try to reflash it ensuring that 3.1.1.9 is flashed onto the device at the end? Also is the green LED on the USB2ANY flashing on and off or is it staying green when plugged in?

Regards,

Taylor

0 Ajinkya Pasalkar over 5 years ago in reply to Taylor Vogt

Prodigy 110 points

Hello Tylor,

This is the screenshot of the error.

The USB2ANY is plugged in and I have flashed firmware 3.1.1.9 multiple times. The firmware updater applications seems to work just fine.

The Green LED on the USB2ANY stays on constantly. No flashing or anything.

0 Taylor Vogt over 5 years ago in reply to Ajinkya Pasalkar

TI__Genius 17370 points

Hi Ajinkya,

Our team is looking at this error, it may be due to an error in your GUI composer runtime installation but I will update if we learn anything. Does the same error popup with the USB2ANY disconnected from the PC? In the meantime, you could try reinstalling GUI composer runtime from the mySecure folder.

Regards,

Taylor

0 Ajinkya Pasalkar over 5 years ago in reply to Taylor Vogt

Prodigy 110 points

Hello,

Uninstalled and installed all the softwares from mySecure folder with no change in result.

The same error pops up with USB2ANY disconnected from the PC.

Anything else I can try?

0 Taylor Vogt over 5 years ago in reply to Ajinkya Pasalkar

TI__Genius 17370 points

Hi Ajinkya,

What version of windows are you using?

Regards,

Taylor

0 Taylor Vogt over 5 years ago in reply to Taylor Vogt

TI__Genius 17370 points

Ajinkya,

Can you press F12 inside of the GUI, it will open up a DevTools menu and then you can access the console tab. Please send over this console page information so we can fully understand the issue.

Thanks,

Taylor

0 Ajinkya Pasalkar over 5 years ago in reply to Taylor Vogt

Prodigy 110 points

Hello,

I am using Windows 7.

Screenshot of console is attached

0 Taylor Vogt over 5 years ago in reply to Ajinkya Pasalkar

TI__Genius 17370 points

Hi Ajinkya,

Thanks for sharing, I have forwarded the error to our GUI support team and I will get back to you if we have a solution.

Regards,

Taylor

0 Taylor Vogt over 5 years ago in reply to Taylor Vogt

TI__Genius 17370 points

Hi Ajinkya,

Is it possible for you to provide your email address so that we can setup a Webex and go step by step with our GUI team to debug this?

Thanks,

Taylor

0 Roger Hwang over 5 years ago in reply to Taylor Vogt

TI__Genius 10785 points

Hi Ajinkya,

I am going to close the thread.

Let us know if you have any other questions.

Roger

0 Ajinkya Pasalkar over 5 years ago in reply to Roger Hwang

Prodigy 110 points

Sorry for the delay. Our systems are undergoing OS upgrade from windows 7 to 10 and due to this several company specific software are to be reinstalled. Once it is done, only then we can install 3rd party apps such as BQAutoEval etc. When this is done I will get back to you for the webex session.

0 Vince over 5 years ago in reply to Ajinkya Pasalkar

TI__Mastermind 19795 points

Hi Ajinkya,

Thank you for letting us know! Please send a private message to Taylor with your email address in the meantime, so we can discuss the issues in depth directly with you.

We will go ahead and close this thread so we can instead contact you via email.

Thanks!

Vince

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BQ79616-Q1: BQ auto eval GUI does not detect hardware