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BQ35100: BQ35100 write flash fail with "Battery Management Studio"

Part Number: BQ35100

Just like the picture indicated, the gauge is unsealed, calibration status is enable, gauge start is OK, the voltage over "Flash Update OK Voltage" too.

I want to write flash that address is 0x4000. The write is failed after do step like below picture showed.

The step have something wrong? 

I need some help, thanks.