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BQ34Z100-G1: SOC Update Timing

Part Number: BQ34Z100-G1

Question form a customer about SOC update timing from wrong value to correct value.

1. After reset, SOC became 0% for some reason. (Voltage = 4490mV, Temp = 29.9degree, Expect SOC = 90%)
2. In this state, charge for 5 seconds and discharge for 5 seconds are repeated 5 times, but there is no change with SOC = 0%. (Discharge = -300mA)
3. Charged for 100 minutes, but SOC = 0%.
4. When does the SOC return to a normal value? (Smoothing = Enable)

Best regards,
Kagawa