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BQ40Z50-R2: Getting Error 1801 when trying to program chemistry through BQ Studio

Part Number: BQ40Z50-R2
Other Parts Discussed in Thread: EV2400, BQ40Z50, BQSTUDIO

I have a custom-designed (by a vendor, not by us) battery pack that uses a BQ40Z50-R2 guage with 8 panasonic NCR18650BF cells. When I tried to program the Chemistry in BQ Studio, I got Error 1801. Any idea what's going on? I'm trying to make a golden image to start battery testing.