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TPS61170: Abnormal SW Frequency

Part Number: TPS61170

Hi,

My customer met an issue about TPS61170 SW frequency, the datasheet says it's 1.2MHz fixed-frequency while the test result is 600KHz tested by customer.

The input voltage is 12V, output voltage is 24V, and load is 0.4A, change another chip wouldn't solve this problem.

The schematic and waveforms are as following, the inductor in their board is 20uH under testing, and C209 is 1nF, R219 is 10KΩ.

Could you please help analysis this issue? Thanks.  

Best Regards,

Chen