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BQ76PL455A-Q1: BQ76PL455A-Q1 CRC ERROR

Part Number: BQ76PL455A-Q1

Hi

I find some models(connected to the MCU for communication) are connected to the PC, and the BQ76PL455A-Q1 comes with a test program that causes a CRC ERROR (baud rate 250K), as shown in figure 1.

When checking the reply data, it is found that when the data is uploaded back, the most significant bit of a byte changes from 0 to 1, as shown in figure2

When the chip connect to the work board, it has been operating for a long time, and the data of the three chips does not reply after sending the sampling command (accumulated number of sending, no data received in serial port data)
What should I do if the data is not returned after the cell sampling voltage command is sent?
Thanks
Star