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TPS55165-Q1: only 8V output in boost mode

Part Number: TPS55165-Q1

Hi,

My customer's design can only output 8V even under only 200mA load. if Vin> 12V,it is OK,but once input is below 12V, the output will drop. schematic is as below. if this related to layout, please kindly suggest what may cause this output drop?  thanks. 

their design targe

Vin: 5.9V - 20V

Vout: 12V

Iout max: 800mA