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BQ24250: Poor efficiency when supplying system without battery

Part Number: BQ24250

Hello,

I'm currently designing a battery powered system with the BQ24250 device.

Everything seems to work properly when a battery is plugged, but when the battery is absent the efficiency dramatically drops and the BQ24250 builds up temperature.

Basically when the battery is operating the current draw is ca. 690mA. When the battery is absent and the circuit is supplied from the (USB) charger the current is ca. 802mA and the IC gets very hot. Notice I'm using 4 layers and the BQ24250 thermal plane (QFN24 package) is connected to ground in the second and forth layer with vias. The inductor used for the BQ24250 buck converter stage is far from saturation (ratings: 1uH / 12mR / 4.5A). In these conditions I'm also noticing the Vsys collapses significantly with the load: it drops as low as 2.7V.

The IC is configured as follows: ISET: 270R, ILIM: Short to ground, EN1: High, EN0: Low, VDPM: center tap with R1:270kR, R2:100kR

From my understanding I'm not having the announced high efficiency, am I missing something?

Any support would be very appreciated.

Thank you.