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BQ30Z554-R1: Why BQ30Z55 SMBC pin (CLK for the SMBus) be clamped at low level?

Part Number: BQ30Z554-R1
Other Parts Discussed in Thread: BQ30Z55

in what condition will the BQ30Z55-r3 SMBC pin to be clamp to LOW level? it happens when the device be stored with being powered by a battery, the device should have entered into sleep mode, and the issue may be cleared by pulling up the SMBD pin for >2s. the failure rate is a bout 1~2%.

would you please help to share me in what condition the SMBC will be clamped to low level? is there still risk of this failure after fixing it? will there be potential risk for the devices which passed the test at manufactory?

thanks a lot!