EV2400: ev2400 is bricked during Firmware update

sami ahmari

Part Number: EV2400

HI, Today I received my Ev2400 and during the firmware update, software hung after that all LED's are off and USB port doesn't show up in my device manager usb list, it like nothing connected!

I tried EV2400_Updater_v0028.exe -s as mentioned in other thread but no luck! I get exact same errors mentioned here

I am wondering if there is an ysolution for this or It is bricked any help is appreciated

over 5 years ago

0 Andy Liu (BMS) over 5 years ago

TI__Guru 52115 points

Try connecting the EV2400 to another PC and see if it can be recognized.

I guess it is most likely already bricked. If it is purchased from TI eStore, I would suggest you contact the local customer support and ask for a return.

Andy

0 sami ahmari over 5 years ago in reply to Andy Liu (BMS)

Prodigy 20 points

Thanks Andy,yes I purchased directly from TI and tried on other pc as well. I reached to customer support for return and they asked me to start this thread so E2E engineer approves the return. At this point I am not sure who and how should I contact for the return. I will appreciated if you could provide some directions.

0 Andy Liu (BMS) over 5 years ago in reply to sami ahmari

TI__Guru 52115 points

We don't deal with customer returns directly. I would suggest you contact the customer support again. I think it is reasonable to ask for a return.

Andy

Power management

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EV2400: ev2400 is bricked during Firmware update