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TPS61193: Abnormal state, Fault pin=High (normal state), SW pin=5Vdc (not switching)

Part Number: TPS61193

Hi Expert,

My customer found the issue of no LED current on some samples.(Abnormal sample# 3unit / 600units)

But, this issue is recovered by Vin restart.

Customer measured each pin status at this issue as below,

Vin =5V,

SW pin =5V(not switching)

OUT pin = around 0V

Fault pin = high (normal) 

LDO pin = 4.3V (internal Vcc :OK)

Does TPS61193 have the any abnormal state with Fault pin= High and SW=Vin(not switching)?

Thanks

Muk