Hello, I need your help in resolving my Case No.: CS0350500
Short description: Different marking code and different X-ray images for the same part number
Case details or comments:
I attach photos with different making code and internal X-ray images of 3 different components purchased in official distribution, in several batches, for the same product. I would kindly like to know if you recognize them as the same component you produce. Component "3" has a marking code similar to component "1" whit three lines. Component "2" has only OAL marking code on one line. Thank you very much.
I turn to you on the advice of your colleague:
Dear Massimiliano,
With this, I advised you to reach out our TI experts in E2E forum. The E2E forum is the extension of TI customer support where you can directly contact them. Our TI experts that handling or administrating the forum is directly involved with the TI device which means they can provide you accurate answer.
You can directly contact them by posting your query at this link
https://e2e.ti.com/p/addpost
Apologies, if I cant provide you information regarding this. The only thing I can do for
you now is to followup our TI expert if they cant provide you a response within 2 business day. Just provide us the link where you posted your query.
Thank you and looking forward for your feedback.
Have a great day and take care.
Best regards,
Cinderella Quinto
Texas Instruments | Customer Support Center
Thank you very much.
Massimiliano.
