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BQ34Z100-G1: Battery protection circuit getting triggered

Part Number: BQ34Z100-G1
Other Parts Discussed in Thread: BQ24170, BQSTUDIO, BQ34Z100

Hi,

I am facing an issue with my battery pack. The battery pack BMS is designed with BQ34gz100 fuel gauge. When the battery pack is plugged to be PCBA, sometimes( for example 10 out of 50 times), the protection circuit of the pack gets activated and I can see only 0.8V on my PCBA. The battery is 3S Li-ion battery(12.6V full charge voltage). To come out of this situation, I need to connect the DC charging adaptor. Once the battery comes out of this situation, it doesn't goes into the protection mode again. So this issue happens only sometimes while plugging the battery .

You can download  my Power supply design schematic from the below link: It contains the overall all power architecture block diagram and power related schematic sections.

https://we.tl/t-vqqji4Fsdy

I am summarizing the power flow as below:

1, Battery is plugged at the connector J36(Page 1).

2. The charging IC BQ24170 detects valid battery voltage and turns the Q14 Mosfet. So the battery voltage VBAT becomes my main system voltage VSYS.

3. Now Vsys goes to input of U41 where it converts it to a 3V3 standby supply. Subsequently U9 is also turned ON.(Page 2)

4. Once , the U18 is turned using the button press event externally, the 5V and 3V3 regulators U15 ,U17 turns on on.

So, by just connecting the battery, only  the First 3 points comes into picture. I would like to know whether there is anything suspicious which can take battery into the protected mode.

I have explored the facts like over/under voltage, Over current, short circuit and over temperature, But I feel all these 4 conditions doesn't comes into picture just by plugging the battery pack. 

On the battery side, I do not have the design files for the BMS, but what I have checked with my supplier is , they have increased the peak current limits up to 10A from 2-3A. but still this issue is coming. 

So, I would like to know whether is there anything on my PCBA which can create this problem?

For I2C lines, they are connected to my MCU but the pull-up voltage only comes after U17 is ON which after pressing the external ON/OFF switch.

Looking forward for your reply.

Thanks,

Siddharth