EV2400: PC unable to detect EV2400 after booting up

[quote user="DanS"]

Part Number: EV2400

Hi,

I connected the EV2400 to my PC and then power on the PC. The windows is unable to detect the EV2400 after booting up.

It can only recognize the EV2400 by the below methods:

1. Reset EV2400 by pushing reset switch in the reset hole.
2. Remove USB cable and reconnect USB cable.

Anyone can advise why is this happening? Thanks.

Below is the status when EV2400 is not recognized.

Hello Dan,

Once the EV2400 recognized can you upload the latest firmware and see if the issue still occurs? Does it happen every time the EV2400 is plugged in?

Sincerely,

Wyatt Keller

Hi Wyatt,

It happens every time when switching on the PC with the EV2400 connected to USB port.

Rgds,

Dan

Hello Dan,

Does it still occur after you update the firmware on the EV2400?

Sincerely,

Wyatt Keller