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BQ40Z50EVM-561: Battery shuts down unexpectedly

Part Number: BQ40Z50EVM-561
Other Parts Discussed in Thread: EV2400, , BQSTUDIO

Hi,

Thank you for reading my question.

I am using BQ40Z50EVM-561, EV2400 to evaluate a Li-Ion battery. After I switch on my battery, I can see some output from left dashboard. (Please see pic. below) 

  

After 1 sec, however, the battery is shut down unexpectedly. It could be turned on again after pressing 'wake' button on EVM, but will shut down again after 1s. 

I am not sure if it is a firmware problem or config problem.

1) Please suggest the firmware version and the instruction to upgrade it.

2) Regarding the config.

I failed to change the NR to high to put gauge in non-removable mode with the error at bottom is 'initial read fail...'

Please advise. Thank you. 

Best regards,

Rayna