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BQ35100EVM-795: WriteMACReadBlock communication error

Part Number: BQ35100EVM-795
Other Parts Discussed in Thread: EV2400

Hi,

I connected a LiSOCl2 battery along with 1k load to BQ35100EVM board. The board running the default firmware. 

1. Dashboard only shows voltage but current always zero (I manually checked load is consuming 3.6mA)

2. Whenever I try send NEW_BATTERY command it shows a communications error

What will be the root cause?