Battery is fully charged, but the SOC shows 0% power.

Scofield

Other Parts Discussed in Thread: GPCRB

Customer return battery: The customer's use environment is about -10℃, The battery is fully charged, but the SOC shows 0% power, After sending the RESET command, the battery returns to normal.

over 4 years ago

0 Nick Brylski over 4 years ago

TI__Mastermind 19195 points

Hi Scofield,

Can you attach .gg and logs.

How many packs have been returned like this. Can you replicate the issue.

Thanks,

0 Scofield over 4 years ago in reply to Nick Brylski

Intellectual 570 points

IQ1090-SP-27750-3775-1bei-1mR-R03-2019-6-27.gg.csv

0 Scofield over 4 years ago in reply to Nick Brylski

Intellectual 570 points

Hi Nick Brylski,

The customer returned 2pcs and there is no logs data yet，I am doing reproduce this problem

0 Nick Brylski over 4 years ago in reply to Scofield

TI__Mastermind 19195 points

Hi Scofield,

It may be related to the low temperature, did you find the chemID with GPCRB?

Best regards,

0 Scofield over 4 years ago in reply to Nick Brylski

Intellectual 570 points

Hi Nick Brylski,

I have already finished chemID with GPCRB.

Power management

Power management forum

Battery is fully charged, but the SOC shows 0% power.