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BQ24040: BQ24040

Part Number: BQ24040

Hi,

We have used this part (Bq204040) in numerous products for many years and recently we are getting customer complaints: Charging issues. On closer inspection of these complaints, we have noticed that the charging current turns on/off approx. every 20mS. Image 1 shows that the charging current is turning on/off and then the charging indicator goes low and charging current stays steady. ( Ch1, Orange, PG pin; Ch3, Blue, Chg_indicator pin; CH4, green, charging current). I have also seen that Charge indicator can stay high and the charging current turns on/off continuously ( see Image 2). And finally, Image 3 is what I expect to see. Can you please assist me in debugging this issue. Thanks Aileen