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BQ76930: Cant enter normal mode

Part Number: BQ76930

Dear support team,

I have the following problem. Once I enter SHIP mode I cant wake up the chip, with the TS1 pin. I have followed the datasheet and put it to sleep with writing 0x01 and then 0x02 to SYS_CTRL1.

To be able to wake it up I have to then remove the balancing connector and reconnect it.

The scheme is attached bellow.

I hope someone can help me. Thank you!

best regards