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BQ34Z100-G1: Custom chemical ID

Part Number: BQ34Z100-G1

Hello, 

After doing some relax discharge relax cycles to find a chemical ID match, We understand that we won't be able to get a better deviation than our 13.78%. Therefore, we need to make our own Chemical ID. 

Please what is the process? We tried to contact TI customer service, we opened a ticket, but we don't have any answer... In the forum, You sometimes suggest to ship over some cells so you can make a chemical caracterisation. Nobody ever answers...

Could you please link us together with someone who would take us through the process?

Thanksfully, 

YF