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AWR2944EVM: AWR2944EVM. not working in MMWAVE-DEMO-Visualizer

Part Number: AWR2944EVM

Hello,

I have just received my AWR2944EVM.

1. I have installed mmwave_mcuplus_sdk_04_02_00_01

2. I have installed TI CloudAgent Bridge

3.after connected the power supplier ( 12V, Max 5A) and the usb cable into XDS_USB port

I can find the XDS110 Class Application/User UART(COM3), XDS110 Class Auxiliary Data Port (Com4)

in MMWAVE-DEMO-VISUALIZER-CLOUD 4.2, I can also see the two ports

but connecting is not working.

I have tried different PC, same issues

System Windows 10 Professional

Need help!!!

Thanks

YI