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DCA1000EVM: My new DCA1000EVM board does not work. It draws 5 amps at 5 volts and all the LEDs are lit.

Part Number: DCA1000EVM

I took it out of the box and powered it with 5V. But it doesn't work, it draws 5.1 amps, all the LEDs are lit and the LATTICE gets very hot.

Is there any way I can fix it or should I contact the sales department?