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TMAG5273EVM: TMAG5273EVM GUI - doesn't work with TMAG5273EVM

Part Number: TMAG5273EVM
Other Parts Discussed in Thread: TI-SCB, INA228, TMAG5273

I am trying to test TMAG5273EVM using a TI Sensor Control Board (TI-SCB). I installed the GUI program with other s/w components but the program doesn't work.

1. When the application starts it shows the error message: "This application is not compatible with the INA228_229_... " 

2. When I click on a small connect icon, which looks like two round brackets, the error message pops up:"CC Runtime Installation Error:"

Here are all the s/w components that were installed:

  • USB Drivers (SBAC253A). This seems to work as I see a new virtual COM Port when the TI-SCB is plugged in
  • TMAG5273EVM_GUI application (TMAG5273EVM_GUI-1.1.0.setup-win_9.0.0) 
  • TI Cloud Agent (ticloudagent__2.exe). This is the only version one I could find through a web search. Strangely, the GUI application installation package doesn't include this component.
  • gcruntime-8.0.0-windows-installer.exe

I already did three clean reinstalls. Is anybody available to help troubleshoot the problem?