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DCA1000EVM: Issue with the board

Part Number: DCA1000EVM

I placed an order for a DCA1000EVM on 6/28/2022. The order number is T02928357. I have been notified by the end user that it is malfunctioning. When they try to capture data using the mmWaveStudio, the LEDs won't light up where they are supposed to and the board heats up unnecessarily high. 

Please let us know what information we need to provide to request a replacement for this board.