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AWR2243BOOST: Please Connect Hardware

Part Number: AWR2243BOOST
Other Parts Discussed in Thread: AWR2243

Hi Team, 

Trying to evaluate AWR2243BOOST evaluation module. I follow the instructions using mmWave Demo Visualizer (online in Chrome) but I cannot get response from the connected board. The mmWave Demo Visualizer reports Hardware Connected at the bototm of the screen, BUT:

1) SEND CONFIG TO MMWAVE DEVICE button does not generate any response in the Console Messages window

2) no data comes in Plots tab,

3) in Help/About I can see summary of Version info (4.4.0.0) but below in Connected divide. .. but below in Connected device it just says Please connect hardware...

Thank you in advance.

-Mark