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AWR1843BOOST: cannot connect it to computer via USB

Part Number: AWR1843BOOST
Other Parts Discussed in Thread: UNIFLASH, MMWAVE-SDK,

Hi,

The board is powered by a 3.3V supply, but I've heard some people using 5V despite the datasheet recommending a maximum of 3.3V (could it be an issue?). It is currently connected to the computer via a USB cable. I've installed the MMWAVE-SDK, XDS110 drivers, and Uniflash. However, when attempting to add the drivers to the Device Manager, I received a message stating that they were installed on 0 devices. Additionally, the computer is unable to detect that the AWR board is connected. Uniflash does not detect any device either. I have made attempts to resolve the issue by trying different ports/cables and restarting the computer but it did not help. I'm seeking guidance on what steps to take next. Any assistance would be greatly appreciated. Thank you.