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IWR6843ISK: Device not found

Part Number: IWR6843ISK
Other Parts Discussed in Thread: DCA1000EVM, , UNIFLASH, MMWAVEICBOOST

Good Afternoon,

 I am currently using IWR6843ISK ,DCA1000EVM . The problem I am encountering is that I have a Matlab script witch is supposed to run the Radar but I got error message that the device is not found. After inspecting the device manager and the ports.it is right there COM3 for UART and COM4 for data .I also installed the  Texas Toolbox to read data from the radar board and followed all the instructions about switches but also this flashing failed.

Can you please provide more information for fixing the issue or connect me with someone in Germany who can support.

Thanks in Advanced

Greetings

Helen Koujak