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TDC7200: GUI issue

Jonathan Navor
Genius 9475 points
Part Number: TDC7200

Tool/software:

Hi Experts,

Good day!
The customer downloaded the SNAC068 V2.1.8.0 and installed it. When they are trying to open it by the following the instructions given in TDC7200 users guide. It shows the aforementioned error in the picture. Please assist us on how to debug this error.

Regards,

Jonathan