TMAG5170UEVM: TMAG5170UEVM

Michael Kosian

Part Number: TMAG5170UEVM
Other Parts Discussed in Thread: TMAG5170

Tool/software:

Offline GUI of TMAG5170UEVM doesn't start when doubleclicking on launcher.exe

As my company doesn't allow me to use the cloud GUI, I had to install the offline GUI and gcruntime .v12. Starting the GUI from the last window in the installation process worked but a normal startup does not. After doubleclicking the exe absolutely nothing happens.

In the gcruntime log file I found this: 'Error running C:\Texas Instruments\guicomposer\runtime\gcruntime.v12/runtime/deskdb/content/TICloudAgent/win/install_drivers.bat : Program ended with an error exit code'.

How can I solve this problem? Thanks in advance!

(I'm using Windows 10 Enterprise 22H2, x64 system)

5 months ago

0 Scott Bryson 5 months ago

TI__Mastermind 20950 points

The .bat that you get the error from is attempting to install these drivers:

https://dr-download.ti.com/secure/software-development/support-software/MD-seBqV4p5Vf/4.2.0.0/PAMB_USB_Driver_Installer-v4.2.0.0.exe

Are you able to install them directly?

Thanks,

Scott

0 Michael Kosian 5 months ago in reply to Scott Bryson

Prodigy 10 points

Thank you for your quick response!

We had already installed the PAMB USB driver before installing the GUI. I will ask our IT department to redo the driver installation.

0 Scott Bryson 5 months ago in reply to Michael Kosian

TI__Mastermind 20950 points

Ok, let us know how it goes.

0 Michael Kosian 5 months ago in reply to Scott Bryson

Prodigy 10 points

Unfortunately the driver reinstallation didn't work out. Same problem as before.

0 Scott Bryson 5 months ago in reply to Michael Kosian

TI__Mastermind 20950 points

Michael,

I'm reaching out on this to find out what is happening in the installer. I'll try to get back to you within the next day.

Thanks,

Scott

0 Scott Bryson 5 months ago in reply to Scott Bryson

TI__Mastermind 20950 points

Feedback from our GUI composer team is below:

It might be some permissions issue, i.e. installer usually runs with elevated privileges and it can launch whereas during normal execution the app does not.

One way to see if there is an error is to open Windows command window an the application installation directory

It should be something like: "C:\Users\WIndowsUserLogin\guicomposer\runtime\gcruntime.v12\TMAG5170"

And then copy/paste command below to see if there is additional information and/or errors that appear.

..\runtime\TICloudAgentHostApp\node.exe .\ApplicationServer.js --browser=../runtime/node-webkit/nw.exe

0 Michael Kosian 5 months ago in reply to Scott Bryson

Prodigy 10 points

This works out, I can start the GUI from the command window, which is a workaround that is totally fine for me.

Thank you for your help!

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TMAG5170UEVM: TMAG5170UEVM