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DCA1000EVM: DCA1000EVM Rev A. unable to flash FPGA (Lattice)

Part Number: DCA1000EVM

Tool/software:

I am working through evaluating the DCA1000EVM and i have gotten blocked where it is unable to read the FGPA version.

the suggestion was to flash the FGPA to the latest version (2.8)

i have downloaded the lattice programmer and i am going through the guide
https://www.ti.com/lit/ug/spruij4a/spruij4a.pdf?ts=1753458180508&ref_url=https%253A%252F%252Fwww.ti.com%252Ftool%252FDCA1000EVM

The Drivers are installed and i verified they were applied to the com ports
the FGPA switches are set to 1 Off, 2 On, 3 Off, 4 On

when i go to the erase command it is failing and says 

INFO - Check configuration setup: Start.

ERROR - Programming failed.

Device#1 LFE5UM-85F: Failed to verify the ID

(Expected: 0x00000000 Read: 0xFFFFFFFF).

ERROR - Check configuration setup: Unsuccessful.