IWRL6432AOPEVM: The FTDI USB isn't recognized as a COM port.

Part Number: IWRL6432AOPEVM

Tool/software:

The FTDI USB isn't recognized as a COM port.

The FTDI driver is installed, but It's listed as an unknown device.

Power is being supplied.

D3, D5, and D6 are lit.

D10 is off.

What should I do?