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LDC1000 EVM Fisrst time plugged does not work

I just bought an LDC1000EMV from Farnell.

As I plugged it for first time It asked for firmware to be updated and the computer to be restarted.

I Loaded the GUI from  TI

The GUI indicates the EVM connection, I change the led color from the screen, but it doesn’t measure anything with or without metallic target

whatever the state of the start button.

I asked for help at Texas support with no result and ask Farnell for a product replacement which has been done.

But as plugged the new module it asked for firmware updating and after that  I see no change on the GUI.

What is wrong ?