• State Resolved
  • Locked Locked
  • Replies 3 replies
  • Subscribers 31 subscribers
  • Views 1104 views
  • Users 0 members are here
Support feedback
Options
Options
Related

This thread has been locked.

If you have a related question, please click the "Ask a related question" button in the top right corner. The newly created question will be automatically linked to this question.

Sensing Solutions EVM will not connect to FDC1004EVM on WInows 10 Machine

Mitch Sevier
Prodigy 20 points
Other Parts Discussed in Thread: FDC1004EVM

I have an FDC1004EVM device that works perfectly on my Windows 7 Professional laptop, but when I install the exact same applications on a Windows 10 laptop the application shows 'Not connected'.

If I look in device manager I can see the device gets recognized when I plug it in and is assigned to COM5.   I have tried un-installing rebooting and re-installing the code.  I have deliberately remove the device in device manager and let it re-install the "best" driver, but it still will not connect.  I have tried running the application "As Administrator" and it still won't connect.

I am using v1.8.8 of the Sensing Solutions GUI.

Any suggestions?

  • 0
    TI__Expert 6480 points

    Hi Mitch,

    I would try it on the Windows 7 machine again to ensure that it still works so as to rule out a hardware issue and to make sure everything was installed correctly. We have tested the GUI on a Windows 10 machine and it works so I'm not entirely sure why it isn't working for you.

    Thanks,

    Rachel

  • 0 in reply to Rachel Liao
    Prodigy 20 points

    Hello Rachel,

    Well the interesting thing is I have a generic serial port tool that allows me send and receive data over any comm port.  I found if I use this tool and I send single numbers to the device I get data back.  I found that each number gives me a different result and I think 5 & 6 turn on and off a mode that spits out constant data.  The fact I can not get the TI tool to work doesn't really matter.  I will be writing a tool that communicates to the device anyway.

    I do have a question regarding a document that spells out the available commands and the format of the data being sent back.  Where might I find this information?

    Regards

  • 0 in reply to Mitch Sevier
    TI__Expert 6480 points

    Hi Mitch,

    If you download the Sensing Solutions GUI (v1.8.8), you can find the communication protocol in the SSP_Protocol_Int0v4.js file found in C:\ti\Sensing Solutions EVM GUI-1.8.8\PC GUI\node_modules\SspEvmNodeJS.

    Thanks,

    Rachel