Good evening everyone!
Congratulations to professionals of Texas Instruments!
Appropriate a report on the Texas Instruments service experience.
In july 13, 5:24:00 PM I requested 2 units LMP91000SDE / NOPB-Configurable AFE Potentiostat for Low-Power Chemical Sensing Applications.
In july 18, at around 04:00:00 PM I received the order, and to my surprise had 2 antistatic envelopes, only 1 of them was empty. I received only one chip having paid USD $ 20.99 regarding 2 chips.
On the same day, 7/18/2016 5:38:12 PM, I contacted support TI store (store.ti.com/contactus.aspx) detailing and explaining the situation.
The 07:38:00 PM in the same day, I received an automatic message informing the appropriate protocol and forwards with all the data I had provided.
On July 19, at 03:03:00 PM I received the Texas holder return thanking the contact and stating that a new order had been generated with the appropriate number, and that would not be charged any amount for sending the same product.
It seems to be highly relevant this respect, seriousness and honesty of a company towards its customers.
This attitude of Texas Instruments proves what I already knew:
Texas is the best company of this branch!
Thank you very much!
Regards,
Luiz.